Services

Services We Offer

Shipping and Delivery

For watch/ jewelry repair services:

Shipping and insurance fees for the watches delivery from our store to the manufacturer will be included in the estimate. If the watch is under warranty, the transportation shipping and insurance fees will be covered by the manufacturer. If the watch was purchased outside of Club Jibarito, the shipping and insurance fees will apply regardless of whether the watch is under warranty.

For international watch/ jewelry sales:

After you accept our offer range, we will e-mail you a pre-paid UPS shipping label.

For international watch/ jewelry purchases:

Shipping and insurance fees will be covered by Club Jibarito; however, the customer is responsible for local taxes and customs duties, if applicable. If you detect any damage or noticeable temperament with your package please contact the courier service and Club Jibarito immediately to make a claim.

Tracking Information

Any time you purchase an in store watch from abroad we will provide a tracking number to you by e-mail for this shipment.

When we send you a watch back from repair you will also receive a tracking number by e-mail so that you can follow your packages movements.

Remember that if you send us a watch for repair from abroad you are responsible for the tracking number and insurance for said shipment.

Jewelry Service

Club Jibarito is happy to assist you with all repair and restoration needs for your jewelry pieces. Whether you are interested in having a ring sized to fit, or have your earring’s closure adjusted, Club Jibarito’s local repair department is trustworthy, experienced and well-equipped to fix your treasured pieces. Whatever cannot be fixed with our local jewelers will be sent to the jewelry pieces’ original manufacturers to receive the utmost care from abroad.

Our jewelry repair services include, but are not limited to, the following:

  • Ring Sizing
  • Prong Evaluation
  • Plating Services
  • Chain Soldering & Repair
  • Stone Setting & Tightening
  • Pearl Restringing
  • Polishing, Cleaning & Refurbishing of jewelry
  • Restoration of Vintage/Estate jewelry

Gold & Estate Purchasing

When Club Jibarito began acquiring fine jewelry and timepieces from private collections we realized that the process can be both exciting, and at times, quite emotional. Our experienced staff is on hand to evaluate your pieces, and we will offer you the highest possible return for your items, while maintaining the strictest standards of confidentiality and expert counsel. We regularly purchase a wide range of items from private collections such as watches, unique jewelry pieces and unwanted gold. For more information on our purchasing process please take a look at the “Sell your Watch” section of our website.

Appraisals

Club Jibarito offers appraisal services for your fine jewelry and timepieces. Upon your request, Club Jibarito will provide you with a complimentary insurance appraisal for any new item purchased in our store. If you are interested in having a piece that was originally purchased elsewhere appraised, we can arrange to have your jewelry appraised at your convenience.

If you wish to schedule an appraisal or discuss this process further, please contact us at our boutique’s number.

Service and Repair Status

To check the status of your watch service or repair, call us and we will provide any updated information we may have received from the manufacturer. Remember that the repair services are being conducted at the original manufactures abroad and this may take some time so that the expert horologists can give the watch all of the care and attention it requires.

Returns and Exchanges Policy "R&E Policy"

For all purchases made in-store, Club Jibarito will provide an in-store credit within 7 days of purchase provided merchandise has not been worn, altered, special ordered or purchased on special sale and is accompanied by box and warranty materials. All claims, returns, battery replacements, or warranty services must be accompanied by your invoice. No refunds are given for purchases made at Club Jibarito stores.

Protection

During the warranty period and by presenting the valid warranty certificate, any material and manufacturing defect will be repaired free of charge. The warranty covers material and manufacturing defects existing at the time of delivery of the purchased watch. The warranty only comes into force if the warranty certificate is dated, fully and correctly completed and stamped by the official authorized retailer for the designated brand.